Hi, I'm Kuldeep, Head of the Banking Team at DhanGuard. If you're not getting any response from the bank, don't rely only on emails or phone calls. The quickest way to move the matter forward is to create an official complaint record that the bank is required to track.

My recommendation is to visit the branch if possible or use the bank's secure messaging feature within its mobile app or online banking portal. Ask the bank to register a formal complaint and provide you with a reference number. This creates an official case and helps ensure your request reaches the appropriate team.

If your business bank account remains blocked, you should also:

• Request that your case be forwarded to the bank's compliance or complaints department.
• Keep copies of every email, message, and document you've submitted.
• Note the dates and names of anyone you've spoken with, as this can be useful if you need to escalate the matter later.

Banks regulated by the Central Bank of the UAE are expected to handle customer complaints within prescribed timelines. If you receive no response or the issue remains unresolved, you can escalate the matter by filing a complaint through Sanadak, the UAE's independent financial dispute resolution platform.

The most important thing is to move from informal follow-ups to the bank's official complaints process. Once your case has a reference number, it becomes much easier to track and escalate if required.